TBI Health was created with a simple idea: to help people with pain, illness, or injury. TBI Health has come a long way since it began its journey in 2001, from 2016 we partnered with Southern Cross & together we are passionate about ensuring our clients get the right help, at the right time, to get them back on track & living meaningful lives.
We are known to offer an attractive work environment to support staff wellbeing and growth. Our current focus is to continue our work on introducing new services for our staff to become involved in and ultimately, help enhance their careers.
It is also important to TBI Health to continue having an equity-focused workplace culture where staff feel supported, enriched, & valued. As a NZ-owned company, we position ourselves as a Te Tiriti partner and have an ongoing commitment to health equity for Māori. Join us on this transformational journey of delivering tailored and quality healthcare service that meets the needs of our diverse Aotearoa.
Job Description
About the Mahi (Role)
Are you someone who enjoys helping people and being a welcoming face for your team?
Do you take pride in your work and have high attention to detail and the ability to learn new processes and systems?
Look no further…
We are looking for an amazing medical administrator to join our new Whanganui Clinic team in a part-time, 20 hours a week role, with the potential to further increase hours as our service grows. For the right candidate, there is some flexibility to negotiate working days and hours. Ideally, the successful candidate will commence employment in early February 2025.
In this role, you will be supported by the Palmerston North Clinic Manager and the Clinic Administration Team Leader. Comprehensive training and mentoring will be provided upon joining.
Your day will comprise of tasks such as:
Welcoming patients,
Providing administrative and operational support to the clinic,
Answering queries from referral sources and patients,
Invoicing contracts,
Purchasing clinic supplies,
Administration of ACC, Insurer, and third-party admin contracts.
This is a great opportunity to work in a professional environment delivering a high-quality service to our clients and colleagues.
About the Whanganui Team
The Whanganui team is centrally located in a newly refitted clinic on Wilson Street with ample free parking available. We have a growing multidisciplinary team of clinicians which currently consists of a Hand Therapist, Occupational Therapist, and a Senior Physiotherapist.
We work very closely with the Palmerston North team and have close connections with pain specialists, MSK, and orthopaedic specialists.The team culture is fun and social. We love to have a good laugh together and work collaboratively.
Desired Skills and Experience
About You
Our ideal candidate will be someone who has a great attitude and can provide excellent customer service!
Two years of healthcare administration experience is desirable, however, we are open to applications from all experience levels.
Knowledge of ACC and accredited employer policies is desirable but not essential as comprehensive training will be provided.
Previous experience in Gensolve practice management systems would be an advantage to the candidate.
To be successful in this role you will have:
A genuine interest in working in healthcare
A great sense of humour
The ability to work in a busy clinic but also comfortable working independently in a quiet space
Top quality customer service experience
Strong analytical skills
Proficient with computers
A strong work ethic
Able to communicate well internally and externally
Strong organisational and problem-solving skills
Able to demonstrate empathy with clients
A positive and helpful attitude
Benefits of joining TBI Health
For your shared passion and commitment to TBI Health and its goals, we have the following to offer you:
Work alongside a well-developed and experienced team of professionals
Comprehensive training and onboarding
Subsidised Health Insurance with Southern Cross (when working 20+ hours per week)
Annual wellness allowance
Birthday leave (when working 20+ hours per week)
Access to EAP sessions
Attend several training sessions during the year focused on teaching how to incorporate Māori tikanga in your role appropriately
New Zealand-owned company
Fun and social team
….. and many more benefits such as discounts on products/services with brand partners!
How to Apply
Applications close Friday 27th December 2024
Please include a cover letter with your application. All correspondence will be kept strictly confidential.
Please contact Jackson Wong for further information on 0273033427 or jackson.wong@tbihealth.co.nz
We welcome applications from a diverse range of candidates who meet the skills and qualifications criteria for the advertised role.
Please note: we only welcome applications from those who are currently eligible to work in New Zealand.
All applications must be submitted via the online process. Applications received directly via email will not be considered for shortlisting. We will screen applications and invite suitable applicants for interviews before the advertised closing date. It is, therefore, likely that we may fill the role before the closing date. So, if you feel that our job advert is that unique work opportunity you have been looking for, please contact us as soon as possible to express interest in the role.
We will screen applications and invite suitable applicants for interviews before the advertised closing date. It is, therefore, likely that we may fill the role before the closing date. So, if you feel that our job advert is that unique work opportunity you have been looking for, please contact us as soon as possible to express interest in the role.
