TBI Health was created with a simple idea: to help people with pain, illness, or injury. TBI Health has come a long way since it began its journey in 2001. From 2016, we partnered with Southern Cross & together we are passionate about ensuring our clients get the right help, at the right time, to get them back on track & living meaningful lives.
We are known to offer an attractive work environment to support staff wellbeing and growth. Our current focus is to continue our work on introducing new services for our staff to become involved in and ultimately, help enhance their careers.
It is also important to TBI Health to continue having an equity-focused workplace culture where staff feel supported, enriched, & valued. As a NZ-owned company, we position ourselves as a Te Tiriti partner and have an ongoing commitment to health equity for Māori. Join us on this transformational journey of delivering tailored and quality healthcare services that meet the needs of our diverse Aotearoa.
Job Description
About the Mahi (Role)
Are you someone who enjoys helping people and being a welcoming face for your team?
Do you take pride in your work and have high attention to detail and the ability to learn new processes and systems?
Look no further….
We are looking for an enthusiastic and motivated administratorto join our rapidly growing team in Ellerslie.
This is a permanent full-time, Monday to Friday, 40 hours per week role.
You will be based in our Ellerslie clinic. However, from time to time, you may be required to travel to other clinics within the Auckland region to provide support/cover for leave or sickness.
If you enjoy dealing with people, have excellent computer, communication, and organisational skills, this could be the role for you.
In this role, you will be supported by the Clinic Administration Team Leader and the Ellerslie Clinic Manager. Comprehensive training and mentoring will be provided upon joining.
Your day will comprise of tasks such as:
Welcoming patients,
Providing administrative and operational support to the clinic,
Answering queries from referral sources and patients,
Invoicing contracts,
Purchasing clinic supplies,
Administration of ACC, Insurer, and third-party admin contracts.
This is a great opportunity to work in a professional environment delivering a high-quality service to our clients and colleagues.
About the Team
The TBI Health Ellerslie team is anexperienced group of physiotherapists, occupational therapists, psychologists, hand therapist, orthopaedic and pain specialists with a vision of growth within the region.
The team culture is fun, vibrant, and social. We love to have a good laugh together and work collaboratively. Local cafes, Ellerslie village, are within walking distance, and Cornwall Park is only 2km away. The team enjoys regular social engagements, friendly competition during company challenges, and daily coffee trips (to the coffee machine or across the road to a local cafe).
Some great employee success stories originated from this clinic. Some of the current team members have the opportunity to contribute their expertise by taking on additional roles such as Clinical Trainer.
Be part of a team that has achieved some great things in the equity space as well. They continue to increase the cultural capability of the team and build new networks in the community with Māori health providers and local iwi.
Desired Skills and Experience
About You
The ideal candidate will be someone who has a great attitude and can provide excellent customer service!
A positive, can-do attitude and a willingness to learn and be part of a busy team are all must haves. A good knowledge of ACC and Accredited Employer policies, and Gensolve Practice Management would be an advantage.
Two years of administration experience is desirable but not essential.
To be successful in this role, you will have:
A genuine interest in working in healthcare
A strong multitasker who enjoys variety and a busy pace
Able to demonstrate empathy with clients
An ability to work both autonomously and as part of a team
Excellent customer service with the ability to communicate well internally and externally
Strong organisational and problem-solving skills
Excellent computer proficiency skills and accurate data entry
An awareness of how to provide top-quality customer service
Benefits of joining TBI Health
The TBI Health Ellerslie Team is a well-developed and experienced team. You will play a key role in supporting our clinical team and services while working as part of our national administration team.
For your shared passion and commitment to TBI Health and its goals, we have the following to offer you:
Subsidised Health Insurance with Southern Cross
Wellness Allowance
Birthday Leave
Work alongside a well-developed and experienced team of health professionals
Comprehensive orientation and training
Attend several training sessions during the year focused on teaching how to incorporate Māori tikanga in your role appropriately
Supportive environment that appreciates quality interactions with the community and values customers
Close to Ellerslie train station and shops. A good selection of eateries close by!
New Zealand-owned company
How to Apply
Please include a cover letter with your application. All correspondence will be kept strictly confidential.
Applications close on Friday 9th May 2025
Please contact Tamsin Low for further information on 0273526778 or tamsin.low@tbihealth.co.nz
We welcome applications from a diverse range of candidates who meet the skills and qualifications criteria for the advertised role.
Please note: we only welcome applications from those who are currently eligible to work in New Zealand.
We will screen applications and invite suitable applicants for interviews before the advertised closing date. It is, therefore, likely that we may fill the role before the closing date. So, if you feel that our job advert is that unique work opportunity you have been looking for, please contact us as soon as possible to express interest in the role.
