TBI Health was founded in 2001 with a simple goal: to help people recover from pain, illness, or injury. Since partnering with Southern Cross in 2016, we’ve continued to grow — united in our commitment to delivering the right support at the right time to help clients get back to living meaningful lives.
We’re proud to offer a supportive work environment that prioritises staff wellbeing and professional development. Our focus is on expanding services and creating new opportunities for our team to grow their skills and careers.
As a New Zealand-owned company, we are committed to an equitable, inclusive workplace and honour our responsibilities as a Te Tiriti o Waitangi partner. We’re on a journey to deliver high-quality, culturally responsive care that meets the needs of Aotearoa’s diverse communities.
Job Description
About the Mahi (role)
Are you someone who enjoys connecting with people and being the welcoming face of a team? Do you take pride in your work, have a sharp eye for detail, and enjoy learning new systems and processes? If so, we’d love to hear from you!
Kickstart or grow your medical administration career by joining our Lower Hutt Clinic as a Permanent Full-Time Clinic Administrator (40 hours per week). We offer flexibility for the right candidate, and the role is Monday to Friday.
You will be supported by the Lower Hutt Clinic Manager and our Clinic Administration Team Leader, with full training provided. This is a varied, dynamic role with plenty of opportunities to make it your own.
In this role, you’ll be responsible for:
Welcoming patients and creating a great first impression
Providing administrative and operational support to the clinic team
Responding to patient and referral queries
Invoicing contracts and processing payments
Ordering clinic supplies
Administering ACC, insurer, and third-party contracts
About the Lower Hutt Team
The Lower Hutt team is a friendly, social, and welcoming group! From daily morning quizzes to weekly shared morning teas and monthly team events, they know how to keep things fun and connected.
You will be based in the heart of the Lower Hutt CBD, with great access to public transport and plenty of parking options nearby. The clinic is just a short walk from Queensgate Shopping Centre and the scenic Hutt River walkway—perfect for a relaxing lunch break, especially with summer on the way.
Desired Skills and Experience
About You
While two years of administration experience is desirable, it’s not essential, we are looking for someone with a great attitude and a genuine passion for providing excellent customer service.
Previous experience working in a medical or healthcare practice, an understanding of ACC contracts, and familiarity with Gensolve would be an advantage.
To be successful in this role, you will bring:
Excellent communication skills, both written and verbal
Strong organisational, analytical, and problem-solving abilities
The ability to demonstrate empathy and build rapport with clients
A positive, proactive, and helpful attitude
A genuine interest in working in the healthcare sector
If you enjoy working in a people-focused environment where your contribution truly makes a difference, we’d love to hear from you!
Benefits of Joining TBI Health
In recognition of your commitment and shared passion for TBI Health’s goals, we offer:
Subsidised Southern Cross Health Insurance
Annual wellness allowance
Birthday leave
The opportunity to work alongside a skilled and experienced team of professionals
Comprehensive orientation and training
Sessions on incorporating Māori tikanga into your role
A proud New Zealand-owned company culture
How to Apply
Please apply online and include a cover letter. All applications are confidential.
Applications close on 1st April 2025
We encourage candidates from diverse backgrounds to apply. If shortlisted, you can let us know of any cultural or diversity needs to support you during the interview.
For questions, contact Helen Bleach – helen.bleach@tbihealth.co.nz.
Applicants must have the legal right to work in New Zealand.
Note: We may interview and hire before the closing date, so early applications are encouraged.
