TBI Health began in 2001 with a simple goal: to help people recover from pain, illness, and injury. Since partnering with Southern Cross in 2016, we’ve stayed committed to getting clients the right help, at the right time, so they can get back on track and live meaningful lives.
We’re proud to provide a supportive work environment that prioritises wellbeing, growth, and career development. Our equity-focused culture ensures all staff feel valued and enriched. As a New Zealand–owned company and Te Tiriti partner, we’re committed to improving health equity for Māori and delivering care that meets the needs of our diverse communities.
Join us on this journey to shape the future of tailored, quality healthcare in Aotearoa.
Job Description
About the Mahi
Are you organised, people-focused, and ready to be the welcoming face of our new Napier clinic? TBI Health is excited to be opening a brand-new site in the CBD – just a one-minute walk from Marine Parade and surrounded by shops and cafés to enjoy on your breaks.
We are looking for an enthusiastic Clinic Administrator to help us establish this clinic and support both our clients and clinicians. You will work alongside physiotherapists, occupational therapists, and psychologists, while staying closely connected with our wider administration team across the motu.
There may also be the opportunity to provide personal administrative support to an Orthopaedic Surgeon, offering valuable additional experience and variety in the role.
Part-time or full-time hours will be considered. We aim for admin support to be present across all weekdays, with scope to expand hours as the clinic grows and service needs increase.
Your key responsibilities will be:
Welcoming and assisting clients in person and over the phone
Supporting clinicians with diary and schedule management
Processing payments and managing invoicing
Purchasing clinic supplies
Administering ACC, insurer, and third-party contracts
This is a varied and rewarding role where you will be supported by the Clinic Administration Team Leader and Clinic Manager, with the chance to make the role your own as our services grow.
Bring your strong communication, organisation, and computer skills – along with a positive, can-do attitude – and join us in delivering quality healthcare for our Napier community.
Benefits of Joining TBI Health
At TBI Health, we value our staff and invest in your well-being and growth. You will enjoy:
Subsidised health insurance with Southern Cross
Wellbeing allowance
Birthday leave
Comprehensive training and ongoing professional development
Opportunities to attend sessions on incorporating Māori tikanga into your role
Connection to a supportive national administration team
A collaborative and fun Hawke’s Bay team
Opportunity to increase hours to full-time as the clinic grows
The chance to grow with a new clinic and make a meaningful impact
Desired Skills and Experience
About You
Experience with Gensolve and/or Elixir practice management systems would be an advantage. While two years of administration experience is desirable, it’s not essential. What matters most is your positive attitude and commitment to excellent customer service.
To succeed in this role, you will have:
A genuine interest in healthcare
Empathy and friendliness toward clients
A positive, helpful attitude
Excellent communication skills, both internally and externally
Strong computer proficiency and accurate data entry
Organisational and problem-solving skills
Ability to work efficiently and manage time effectively
Initiative to lead from an administrative perspective, including diary management
How to Apply
Applications close 7th October 2025.
Please submit your CV and cover letter via the online application portal – direct email applications will not be considered.
We welcome applications from a diverse range of candidates. If successful, you will have the opportunity to inform us of any cultural or other diversity needs.
Please note: Screening and interviews will begin before the closing date, and the role may be filled early. If this sounds like the opportunity you’ve been waiting for, get in touch as soon as possible!
