TBI Health was created with a simple idea: to help people with pain, illness, or injury. TBI Health has come a long way since it began its journey in 2001, from 2016 we partnered with Southern Cross & together we are passionate about ensuring our clients get the right help, at the right time, to get them back on track & living meaningful lives.
We are known to offer an attractive work environment to support staff wellbeing and growth. Our current focus is to continue our work on introducing new services for our staff to become involved in and ultimately, help enhance their careers.
It is also important to TBI Health to continue having an equity focused workplace culture where staff feel supported, enriched, & valued. As a NZ owned company, we position ourselves as a Te Tiriti partner and have an ongoing commitment to health equity for Māori. Join us on this transformational journey of delivering tailored and quality healthcare service which meets the needs of our diverse Aotearoa.
Job Description
About the Role
Due to an internal transfer, we have an exciting opportunity for an experienced Physiotherapist or Occupational Therapist ready to take the next step into a leadership role.
As Regional Service Manager, you will lead our hospital and community team across the Wellington region, supporting a group of talented clinicians who deliver exceptional care to clients from a wide range of funders, including ACC, insurance providers, Veterans’ Affairs, private hospitals, aged care facilities, and businesses. You will have the option to be non-clinical or to include some clinical work, depending on your preference.
You will report directly to the National Service Manager and play a key part in shaping the future of our regional operations and supporting service development across the Lower North Island.
What you will do:
Lead, support, and inspire a high-performing team of clinicians.
Oversee the operational efficiency, growth, development, and human resource functions of TBI Health’s hospital and community services in the Wellington region.
Manage all aspects of people leadership, including recruitment, onboarding, performance management, and staff wellbeing.
Foster strong relationships with key partners, including funders, referrers, and community stakeholders.
Identify opportunities for service improvement and business growth.
Contribute to the ongoing development of TBI Health’s Hospital and Community services across other regional clinics.
Key Strengths for Success
Leadership & People Management: You lead with empathy and clarity, inspiring your team to perform at their best. You are confident managing performance, providing coaching and feedback, and fostering a supportive, high-trust culture.
Client Focus: You are passionate about delivering exceptional care and ensuring positive outcomes for clients and funders.
Business Savvy: You identify opportunities for growth, strengthen key partnerships, and contribute to the sustainability of TBI Health’s services.
Adaptability: You thrive in a fast-paced environment, balancing operational priorities, people needs, and service development with ease.
Collaboration: You work closely with colleagues across the organisation, contributing to a culture of shared learning and continuous improvement.
Why join TBI Health?
A chance to make your mark in one of New Zealand’s most exciting regions.
Work with a collaborative, caring national management team.
Professional and personal development opportunities.
Competitive salary and performance-based incentives.
Flexible hours – 30 to 40 hours per week, supporting work–life balance, including work-from-home options.
Company laptop and phone provided.
Subsidised health insurance
Birthday Leave
Wellbeing allowance
Desired Skills and Experience
About You
You are an experienced and motivated health professional who enjoys leading others and making a difference in your community. With a strong clinical background and proven leadership skills, you are ready to take ownership of a service that values collaboration, quality, and client outcomes.
Essential:
New Zealand registered Physiotherapist or Occupational Therapist with a current Annual Practising Certificate.
Minimum 5 years’ clinical experience in hospital and/or community settings.
Demonstrated leadership and people management experience, including staff development and performance management.
Strong relationship management and communication skills, with the ability to build trust across diverse teams and stakeholders.
Highly organised, adaptable, and confident in decision-making.
A valid NZ or international driver’s licence and the legal right to work in New Zealand.
Desirable:
Knowledge of ACC contracts such as SRNA, SNA, EBRA, WSA, HMA, TI, Concussion, and NASA.
Existing relationships with ACC Case Owners or Third-Party Administrators.
Postgraduate qualification in management, leadership, or a relevant clinical area.
How to Apply
Applications close 30th of November 2025
Please apply online and include a cover letter outlining your experience and motivation for this role. (Applications received via email may not be considered.)
For a confidential chat, you can contact Robyn Humphries, National Service Manager on 021 615 049 or robyn.humphries@tbihealth.co.nz
At TBI Health, we value diversity and inclusion. If you are invited for an interview, please let us know if you have any cultural or accessibility needs so we can support you appropriately.
We will start reviewing applications as they come in and may close the advert early if we find the right person. If this opportunity feels like the right next step for you, don’t wait—apply today! We can’t wait to hear from you.
