TBI Health began in 2001 with a simple goal: to help people recover from pain, illness, and injury. Since partnering with Southern Cross in 2016, we’ve stayed committed to getting clients the right help, at the right time, so they can get back on track and live meaningful lives.
We’re proud to provide a supportive work environment that prioritises wellbeing, growth, and career development. Our equity-focused culture ensures all staff feel valued and enriched. As a New Zealand–owned company and Te Tiriti partner, we’re committed to improving health equity for Māori and delivering care that meets the needs of our diverse communities.
Join us on this journey to shape the future of tailored, quality healthcare in Aotearoa.
Job Description
About the Mahi
Are you organised, people-focused, and ready to be the welcoming face of our Rotorua clinic?
We are looking for an enthusiastic Clinic Administrator for a fixed-term, maternity leave coverrole that will commence in March 2026 with an expected end date of 26th February 2027.
You will be based at the Rotorua clinic, supporting the Rotorua clinical team and providing administrative assistance to the Taupo team. You will work closely with physiotherapists, occupational therapists, and psychologists, while staying connected with our nationwide administration team.
Key Responsibilities:
Welcome and assist clients in person and over the phone
Support clinicians with diary and schedule management
Process payments, manage invoicing, and administer ACC, insurer, and third-party contracts
Purchase and manage clinic supplies
This fixed-term role is ideally 28 hours per week, Monday to Friday, with flexibility for the right candidate and potential to expand hours as the clinics grow.
Bring your organisation, communication skills, computer literacy, and positive, can-do attitude—and join us in delivering quality healthcare to the Rotorua community!
Benefits of Joining TBI Health
For your shared passion and commitment to TBI Health and its goals, we have the following to offer you:
Comprehensive training and ongoing professional development
Opportunities to attend sessions on incorporating Māori tikanga into your role
Connection to a supportive national administration team
A collaborative and fun team
Opportunity to increase hours as the clinic grows
New Zealand-owned company
Desired Skills and Experience
About You
Two years of administration experience is desirable but not essential. Knowledge of Gensolve would be an advantage. The ideal candidate will be someone who has a great attitude and can provide excellent customer service.
To succeed in this role, you will have:
A genuine interest in healthcare
Ability to demonstrate empathy with clients
A positive, helpful attitude
Excellent communication skills, both internally and externally
Strong computer proficiency and accurate data entry
Organisational and problem-solving skills
Ability to work efficiently and manage time effectively
An awareness of how to provide top-quality customer service
Initiative to lead from an administrative perspective, including diary management
How to Apply
Applications close 2nd December 2025
Please submit your CV and cover letter via the online application portal – direct email applications will not be considered.
We welcome applications from a diverse range of candidates. If successful, you will have the opportunity to inform us of any cultural or other diversity needs.
Please note: Screening and interviews will begin before the closing date, and the role may be filled early. If this sounds like the opportunity you’ve been waiting for, get in touch as soon as possible!
