About TBI Health
TBI Health began in 2001 with a simple goal: to help people recover from pain, illness, and injury. Since partnering with Southern Cross in 2016, we’ve stayed committed to getting clients the right help, at the right time, so they can get back on track and live meaningful lives.
We’re proud to provide a supportive work environment that prioritises wellbeing, growth, and career development. Our equity-focused culture ensures all staff feel valued and enriched. As a New Zealand–owned company and Te Tiriti partner, we’re committed to improving health equity for Māori and delivering care that meets the needs of our diverse communities.
Join us on this journey to shape the future of tailored, quality healthcare in Aotearoa.
About the Mahi (Role)
Are you a people person who enjoys being the friendly face that makes a difference each day?
Do you take pride in your work, have a keen eye for detail, and enjoy learning new systems and processes?
If that sounds like you — look no further!
Kickstart and grow your medical administration career with TBI Health by joining our Dunedin team as a Clinic Administrator (part-time, 16 hours per week). Based in our welcoming Dunedin Clinic, you will work Thursdays and Fridays, supporting our team of physiotherapists, occupational therapists, and psychologists.
You will work closely with another administrator to ensure everything runs smoothly across the week, maintaining great communication and collaboration to support both the team and our clients.
With full training and ongoing support from the Regional Clinic Manager and Clinic Administration Team Leader, you will step into a varied, people-focused role where you will have the opportunity to make it your own.
Your key responsibilities will include:
• Welcoming and assisting clients in person and over the phone
• Supporting clinicians with scheduling and diary management
• Managing payments, invoicing, and clinic supplies
• Administering ACC, insurer, and third-party contracts
• Helping keep the clinic running smoothly through great organisation and teamwork
Bring your positive attitude, strong communication skills, and attention to detail, and join us in delivering quality healthcare to the Dunedin community.
About the Dunedin Team
Our Dunedin team is a close-knit group of Physiotherapists, Occupational Therapists, Psychologists, and Administrators, working alongside Neuropsychologists, Neurologists, Social Workers, Dietitians, and Speech Language Therapists to provide wraparound support for clients.
We pride ourselves on our collaborative, fun, and social culture, from morning walks and shared lunches to celebrating birthdays with cake!
Many of our team members have taken on additional opportunities such as Hauora Connect local champion, Health & Safety Committee member, and Supervisor roles. We’re also proud of our mahi in the equity space, building cultural capability and partnering with Māori health providers and local iwi.
With two clinics, one on High Street and one on Albany Street in the CBD, you will be joining a team that is passionate, supportive, and committed to achieving great outcomes together.
About You
Experience with the Gensolve practice management system is an advantage, and while two years of administration experience is desirable, it’s not essential. Most important is your positive attitude, willingness to learn, and commitment to providing excellent customer service.
To succeed in this role, you will have:
- A genuine interest in healthcare
- Empathy and friendliness toward clients
- A positive, helpful attitude
- Excellent communication skills, both internally and externally
- Strong computer proficiency and accurate data entry
- Organisational and problem-solving skills
- Ability to work efficiently and manage time effectively
- Initiative to lead from an administrative perspective, including diary management
Why Join TBI Health?
For your shared passion and commitment to TBI Health and its goals, we have the following to offer you:
- 3 EAP sessions made by the company
- Work alongside an experienced team of professionals
- Comprehensive training and orientation
- Attend several training sessions during the year focused on teaching how to incorporate Māori tikanga in your role appropriately
- New Zealand-owned company
- Connection to a supportive national administration team
- A collaborative and fun Dunedin team
Let’s Talk
Please submit your CV and cover letter via the online application portal – direct email applications will not be considered.
Applications close on 9 December 2025
We welcome applications from a diverse range of candidates. If successful, you will have the opportunity to inform us of any cultural or other diversity needs.
For questions about the role, contact Lower South Island Regional Clinic Manager Britt Hope at brittaney.hope@tbihealth.co.nz.
Screening and interviews will begin before the closing date, and the role may be filled early. If this sounds like the opportunity you’ve been waiting for, get in touch as soon as possible!
