TBI Health was created with a simple idea: to help people with pain, illness, or injury. TBI Health has come a long way since it began its journey in 2001, from 2016 we partnered with Southern Cross & together we are passionate about ensuring our clients get the right help, at the right time, to get them back on track & living meaningful lives.
We are known to offer an attractive work environment to support staff wellbeing and growth. Our current focus is to continue our work on introducing new services for our staff to become involved in and ultimately, help enhance their careers.
It is also important to TBI Health to continue having an equity focused workplace culture where staff feel supported, enriched, & valued. As a NZ owned company, we position ourselves as a Te Tiriti partner and have an ongoing commitment to health equity for Māori. Join us on this transformational journey of delivering tailored and quality healthcare service which meets the needs of our diverse Aotearoa.
Job Description
About the mahi (role)
Are you someone who enjoys helping people and being a welcoming face for your team?
Do you take pride in your work and have high attention to detail and the ability to learn new processes and systems?
Look no further….
We are looking for an enthusiastic and motivated administrator to join our rapidly growing team in Hamilton. TBI Hamilton have two sites one in Hood Street and a newly opened site in London Street. This role is based at the London Street Clinic but may include working across both sites.
If you enjoy dealing with people, have excellent computer, communication, and organisational skills, this could be the role for you. A positive, can-do attitude and a willingness to learn and be part of a busy team are all must haves. Knowledge of ACC and accredited employer policies is desirable but not essential as comprehensive training will be provided.
In this role you will be supported by the Clinic Administration Team leader and the Hamilton Clinic Manager. Comprehensive training and mentoring will be provided upon joining. This is a varied and fun role that you can make your own! This is a 30-hour-per-week role, with opportunities for additional hours depending on business needs
Your day will comprise of tasks such as:
Welcoming patients,
Providing administrative and operational support to the clinic,
Answering queries from referral sources and patients,
Invoicing contracts,
Purchasing clinic supplies,
Administration of ACC, Insurer, and third-party admin contracts.
Benefits of joining TBI Health
The TBI Health Hamilton Clinic Team is a well-developed and experienced team of administrators and providers. You will play a key role in supporting our clinical team and services while working as part of our national administration team.
For your shared passion and commitment to TBI Health and its goals, we have the following to offer you:
Subsidised health insurance with Southern Cross (when working 20+ hours per week)
Work alongside a well-developed and experienced team of health professionals
Wellbeing allowance is currently valued at $250 if you are employed for 20 hours or more per week or $100 for employees who work under 20 hours per week.
Birthday Leave (must be employed for 20 or more hours to qualify).
New Zealand-owned company
Supportive environment that appreciates quality interactions with the community and value to customers
Comprehensive training
Attend several training sessions during the year focused on teaching how to incorporate Māori tikanga in your role appropriately.
Desired Skills and Experience
About You
Two years of administration experience is desirable but not essential.
The ideal candidate will be someone who has a great attitude and can provide excellent customer service!
To be successful in this role you will have:
A genuine interest in working in healthcare
Able to demonstrate empathy with clients
A positive and helpful attitude
Excellent customer service with the ability to communicate well internally and externally
Computer proficiency skills and accurate data entry
Strong organisational and problem-solving skills
An awareness of how to provide top quality customer service
How to apply
Applications close 24th December 2025 - please note interviews may be scheduled for the new year.
Please include a cover letter with your application. All correspondence will be kept strictly confidential.
For further information please contact Libby Mansill 027 222 3649 or libby.mansill@tbihealth.co.nz
We welcome applications from a diverse range of candidates who meet the skills and qualifications criteria for the advertised role. Should you be successful in your application, we will contact you to organise an interview. At that time, you will have the opportunity to inform us of any cultural or any other diversity needs you may have so we can support you appropriately during the interview process.
Please note: We will screen applications and invite suitable applicants for interviews before the advertised closing date. It is, therefore, likely that we may fill the role before the closing date. So, if you feel that our job advert is that unique work opportunity you have been looking for, please contact us as soon as possible to express interest in the role.
