TBI Health began in 2001 with a simple goal: to help people recover from pain, illness, and injury. Since partnering with Southern Cross in 2016, we’ve stayed committed to getting clients the right help, at the right time, so they can get back on track and live meaningful lives.
We’re proud to provide a supportive work environment that prioritises wellbeing, growth, and career development. Our equity-focused culture ensures all staff feel valued and enriched. As a New Zealand–owned company and Te Tiriti partner, we’re committed to improving health equity for Māori and delivering care that meets the needs of our diverse communities.
Join us on this journey to shape the future of tailored, quality healthcare in Aotearoa.
Job Description
About the Mahi (Role)
Do you enjoy working with people and being a welcoming face for your team?
Join TBI Health as a Clinic Administrator in our Wellington Central clinic.
This is a part-time role, 20 hours per week, working on Monday, Tuesday, and Thursday. There is also an opportunity to work at our Newtown clinic.
You will be supported by the Clinic Manager and Clinic Administration Team Leader, with full training provided. This is a varied, fun role where you can really make it your own.
Key responsibilities:
Greet and assist clients in person and over the phone
Support clinicians with diaries and schedules
Process payments and manage invoicing
Purchase clinic supplies
Manage ACC, insurer, and third-party contracts
Book appointments and handle general admin tasks
You will join a friendly, supportive team where your work makes a difference every day.
About the Wellington Central Team
Located in the heart of Wellington’s CBD with stunning waterfront views, our clinic is home to a diverse and skilled multidisciplinary team, including physiotherapists, vocational therapists, hand therapists, occupational therapists, and psychologists. We work closely with local specialists, nurses, pharmacists, and administrators to provide coordinated, high-quality care for our clients.
We are proud of our achievements in equity and continue to build cultural capability through partnerships with Māori health providers and local iwi.
Our team of 11 enjoys a vibrant, supportive, and social culture, with morning tea quizzes, waterfront walks, and after-work drinks.
Desired Skills and Experience
About You
The ideal candidate must have experience in an administration role.
We are looking for someone friendly, organised, reliable, and flexible, able to work across our two Wellington sites and cover annual or sick leave when required, in addition to the advertised 20 hours per week.
Other important qualities include:
A genuine interest in healthcare
Empathy and friendliness toward clients
A positive, helpful attitude
Excellent communication skills, both internally and externally
Strong computer proficiency, accurate data entry, and experience with Gensolve is an advantage
Organisational and problem-solving skills
Ability to work efficiently and manage time effectively
Initiative to lead from an administrative perspective, including diary management
Most important is a positive attitude, willingness to learn, and commitment to excellent customer service.
Benefits of Joining TBI Health
For your passion and commitment, we offer:
Subsidised Health Insurance with Southern Cross
Wellness Allowance
Birthday leave
3 EAP sessions provided by the company
Work alongside an experienced, supportive team
Comprehensive training and orientation
Training on incorporating Māori tikanga appropriately into your role
Experience working for a New Zealand–owned company
Our Wellington clinic is spacious, centrally located, and close to bars, restaurants, and the waterfront. The city is easily accessible by foot, bike, and public transport.
We are looking for someone keen to progress their career in health administration while contributing to a vibrant, collaborative workplace.
How to Apply
Please submit your CV and cover letter via the online application portal – direct email applications will not be considered.
Applications close on 29 December 2025. Interviews for this role may take place in the New Year.
We welcome applications from a diverse range of candidates. If successful, you will have the opportunity to inform us of any cultural or other diversity needs.
For a confidential chat, contact Charlotte Hallisey on 027 362 7281 or Charlotte.Hallisey@tbihealth.co.nz
Please note: Screening and interviews will begin before the closing date, and the role may be filled early. If this sounds like the opportunity you’ve been waiting for, get in touch as soon as possible!
