TBI Health began in 2001 with a clear purpose: to support individuals experiencing pain, injury, or illness. Our partnership with Southern Cross in 2016 marked an important step in our journey, and we are now proud to be fully owned by Southern Cross. Together, we are committed to ensuring our clients receive the right help, at the right time, so they can get back on track and live meaningful, fulfilling lives.
We are known to offer an attractive work environment to support staff wellbeing and growth. Our current focus is to continue our work on introducing new services for our staff to become involved in and ultimately, help enhance their careers.
It is also important to TBI Health to continue having an equity focused workplace culture where staff feel supported, enriched, & valued. As a NZ owned company, we position ourselves as a Te Tiriti partner and have an ongoing commitment to health equity for Māori. Join us on this transformational journey of delivering tailored and quality healthcare service which meets the needs of our diverse Aotearoa.
Job Description
About the mahi (role)
Are you a friendly, organised, and proactive person who enjoys helping others? Do you take pride in your work and love learning new processes and systems? If so, we want you on our team!
TBI Health is looking for an enthusiastic Clinic Administrator to join our Gisborne Clinic on a part-time basis (17 hours, Thursdays and Fridays).
Our recently opened, modern purpose-built clinic at 152 Ormond Road, Mangapapa, Gisborne, is growing to support the Tairawhiti community with exceptional healthcare and rehabilitation. In this role, you’ll be the welcoming face of our clinic, providing administrative and operational support to keep everything running smoothly.
You’ll be supported by the Gisborne Clinic Manager and the Clinic Administration Team Leader, with comprehensive training and mentoring provided. This is a varied and engaging role where you can make your mark and contribute to a positive patient experience.
What you’ll do
Welcome patients with warmth and professionalism
Provide administrative and operational support to the clinic
Respond to queries from patients and referral sources
Invoice contracts and manage clinic supplies
Administer ACC, insurer, and third-party contracts
Benefits of joining TBI Health
We value our team and offer a range of benefits for your dedication:
Work alongside a well-developed and experienced team of health professionals
Comprehensive training
Attend several training sessions during the year focused on teaching how to incorporate Māori tikanga in your role appropriately.
New Zealand-owned company
Supportive environment that appreciates quality interactions with the community and value to customers
Close to Balance Street Village area
Wellbeing allowance is currently valued at $250 if you are employed for 20 hours or more per week or $100 for employees who work under 20 hours per week.
Desired Skills and Experience
About You
Two years of administration experience is desirable but not essential.
The ideal candidate will be someone who has a great attitude and can provide excellent customer service!
To be successful in this role you will have:
A genuine interest in working in healthcare
Able to demonstrate empathy with clients
A positive and helpful attitude
Excellent customer service with the ability to communicate well internally and externally
Computer proficiency skills and accurate data entry
Strong organisational and problem-solving skills
Ideally an understanding of Tikanga with a commitment to the continuing development of cultural competence with Te Ao Maori
How to apply
Applications close 21st of June 2026
Please include a cover letter with your application. All correspondence will be treated confidentially.
We welcome applications from candidates of all backgrounds who meet the skills and qualifications criteria. If successful, you’ll have the opportunity to share any cultural or other diversity needs so we can support you during the interview process.
Please note: We may begin interviews and fill the role before the closing date, so if this sounds like the role you’ve been looking for, get in touch as soon as possible!
